If you wish to return your order to us for a full refund, you can do so within 30 days of purchase. Items must be returned in the same condition they were received in, complete with packaging with no signs of installation or use. We highly recommend packaging the item well and using a tracked service, as we are not responsible for any loss or damage in transit.
Please contact us prior to returning items; please don’t simply post the item back, always include your details, order number or proof of purchase to help us track where it’s come from. We usually process return the day they arrive in but this can take 1-2 days for us to process the return, excluding weekends and Bank Holidays. Returns that come back to us without the correct information can be rejected at our discretion and returned to the sender.
Although faults are rare, they do unfortunately happen from time to time. In the event that you believe you have a defective part, please get in touch with us, we will help troubleshoot any problems with you. If the part is defective, we will discuss options for replacement, we usually require items back, if a return is required we will provide a paid return label.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Non-returnable items are gift cards and sale/promotional items. To complete your return, we require your order ID or proof of purchase or to use our Return Center, using your mail and order ID.
There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original condition, damaged or missing parts for reasons not due to our error;
– Any item that is returned more than 30 days after delivery.
No 3. 4 Linden Court
Grove Avenue. Blackrock